Are my personal and most treasured possessions covered?
J & C Janitorial is very careful with your personal and most treasured possessions. We are fully protected with a liability insurance policy against losses due to theft or breakage.
Are your vehicles Branded?
All of J&C Janitorial vehicles have J&C logos to be easily distinguished.
Do I have to tip team members?
No, tips are completely voluntary.
Will the same team do each cleaning at my home?
Yes, as much as possible. The exception happens when your team member is sick. No matter what, your cleaning will happen as scheduled.
Do We Have To Sign A Contract?
No there are no complicated contracts. The only thing we ask is if you must cancel a regularly scheduled appointment that let us know at least 24 hours in advance.
Do You Provide The Cleaning Supplies Or Do We?
The choice is yours. We realize that most customers already have cleaning supplies and basic cleaning equipment in their home. If you chose for us to use our own, just let us know.
How Should I Pay For The Service?
We require the payment at the time of cleaning, for any reason you are not going to be at home when we arrive, please leave payment some where's visable
Do You Check The Backgrounds Of Your House Cleaners?
Yes we do, in fact we will not even consider the staffing of a new house cleaner unless they have verifiable references and a stable previous work history. House cleaners must be bondable, which means no felony convictions. We also do random drug testing.
Why Does The First Time Cleaning Cost More?
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while.
What about My Pets?
We love animals, but sometimes they don't love us. If you think your pet may become overly apprehensive while we are present, please make temporary arrangements, while we are in your home.